Careers

Position Overview  

The purpose of this position is to provide for the daily care of boarding and daycare pets. This includes feeding, watering, cleaning, walking, bathing, medicating, and monitoring the wellbeing of dogs and cats. This position requires a love of animals and the ability to warmly welcome and compassionately care for a wide variety of breeds, sizes, and temperaments.

Ranch Hands demonstrate professional and courteous behavior toward clients and coworkers while handling multiple tasks, even during many interruptions.

Ranch Hands strongly believe in the quality of care provided and communicate this sense of assurance to clients. Ranch Hands understand resort services and health recommendations for boarders and daycare pets and clearly communicate them to hospital staff.

The Ranch Hands bathe pets, including those that are fearful and/or aggressive. The Team Member monitors pets for signs of distress or disease and provides for the comfort of pets and sanitation of the facility by keeping the kennel area and grounds clean and odor-free.

Requirements

• High school degree or in the process of attaining
• Must be available to work uncommon hours, weekends, and holidays to be considered for a ranch hand attendant position
• Must have reliable transportation for all shifts
• Excellent animal-handling skills, including the confidence and dexterity to administer medications to and bathe animals
• Ability to properly restrain patients
• Ability to complete assigned tasks in the time allotted without direct supervision
• Demonstrates ability to show empathy toward clients and treat animals with respect and compassion
• A commitment to outstanding client service
• Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance
• Ability to stay on task and work energetically for entire shift, sometimes exceeding 10 hours per day
• Preferred: One year or more of experience in a veterinary hospital
• Genuinely enjoys working with animals and is able to deal with them even when they are stressed, ill or in pain
• Can work unaffected in an environment where dogs are barking
• Work requires lifting and carrying animals and food bags (will be assisted by other staff members in lifting animals over 40 lbs)
• Walks or stands for extended periods or time; frequently works in a bent position

Working conditions:  May be exposed to unpleasant odors, noises, and animal feces. May be exposed to bites, scratches, and contagious diseases.

View our Indeed listing here.

Position Overview

The purpose of this position is to provide outstanding client service. The Customer Care team member (CC) answers the phone, differentiates between routine and emergency cases, schedules appointments, greets clients, admits, and checks out patients, processes payments, manages financial information, and communicates information between clients and staff.

The CC enjoys working with people and diverse clients and is caring, friendly, and efficient, creates a warm and welcoming impression, and remains professional and courteous while handling multiple tasks with many interruptions.

Firmly believes in the quality of care provided and communicates this sense of assurance to clients. Understands our services and recommendations and clearly communicates them to clients. Empathizes with clients and remains compassionate and well-mannered if a client becomes emotional or discourteous and remains calm and collected in the face of emergency situations. Ultimately, it is the CC who creates a good first and last impression on our clients. The importance of this role cannot be over-emphasized.

Requirements

• Education equivalent to the completion of the 12th grade
• Knowledge of general office practices and procedures, Customer Care duties, and telephone techniques
• Demonstrates ability to perform clerical work with speed and accuracy, use a multiple-line telephone system, and handle cash and other forms of payment
• Experience assembling patient records, obtaining relevant information from clients, and accurately entering a variety of information in patient records
• Ability to complete assigned tasks in the time allotted without direct supervision
• Demonstrates ability to show empathy toward clients and treat animals with respect and compassion
• Excellent interpersonal communication skills
• A commitment to outstanding client service
• Ability to lift objects weighing 25 pounds without assistance and objects weighing more than 25 pounds with assistance
• Ability to stay on task and work energetically for entire shift, sometimes exceeding 10 hours per day
• Preferred: Knowledge of veterinary medical terminology and procedures and general computer skills
• Preferred: Ability to type 45 words per minute and use a 10-key adding machine
• Preferred: At least two years’ recent experience in an office or medical environment, with increasing responsibilities

Working conditions:  May be exposed to unpleasant odors, noises, and animal feces. May be exposed to bites, scratches, and contagious diseases.

View our Indeed listing here.

Position Overview

The purpose of this position is to ensure quality care for pets and promote greater efficiency by relieving technicians and veterinarians of technical and administrative work. The Technician Assistant performs a variety of patient- and client-care duties and conducts patient assessments, oversees animals recovering from anesthesia, and performs procedures and treatments.

The Technician Assistant uses sound judgment when making decisions about patient care, responds quickly and calmly to emergencies, and maintains high standards of patient care. This person communicates clearly with the veterinarians, other hospital personnel, and clients to ensure that patients receive the care they need. Technician Assistants are friendly and flexible in the face of varying expectations from clients and coworkers. They multi-task, prioritize tasks well, and think creatively.

Technician Assistants strongly believe in the quality of care provided and communicate this sense of assurance to clients. The Technician Assistant provides for patient and client comfort by keeping the hospital clean and presentable and may provide training to other members of the healthcare team.

Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste, and contagious diseases.

Requirements

• Education equivalent to the completion of the 12th grade
• At least one year of recent experience in veterinary practice or medical environment, with increasing responsibilities
• Demonstrates ability to accurately manage and record detailed information in medical records and other data-management systems
• Ability to properly restrain patients
• Knowledge of spelling and meaning of commonly used veterinary medical terminology and procedures
• Ability to complete assigned tasks in the time allotted without direct supervision
• Demonstrated ability to show empathy toward clients and treat animals with respect and compassion
• Excellent interpersonal communication skills
• A commitment to outstanding client service
• Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance
• Ability to stay on task and work energetically for entire shift, sometimes exceeding 10 hours per day
• Ability to properly restrain patients
• Knowledge of spelling and meaning of commonly used veterinary medical terminology and procedures
• Ability to complete assigned tasks in the time allotted without direct supervision
• Demonstrated ability to show empathy toward clients and treat animals with respect and compassion
• Excellent interpersonal communication skills
• A commitment to outstanding client service
• Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance
• Ability to stay on task and work energetically for entire shift, sometimes exceeding 10 hours per day

Working conditions:  May be exposed to unpleasant odors, noises, and animal feces. May be exposed to bites, scratches, and contagious diseases.

View our Indeed listing here.

Position Overview

The purpose of this position is to improve the quality patient care by assisting veterinarians with patient care and treatment. Technicians monitor hospitalized pets, maintain inventory, prepare prescriptions, perform routine lab work, educate clients regarding veterinary care and procedures, and assist with surgical procedures. The Technician assists veterinarians to the fullest possible extent, allowing them to achieve greater efficiency by relieving them of technical and administrative work.

The Technician performs a variety of patient and client care duties, conducts patient assessments, anesthetizes patients, and performs procedures and treatments. Technicians maintain a high standard of patient care, communicating clearly with the veterinarians, other hospital personnel, and clients to ensure that patients receive the care they need.

The Technician is friendly and flexible in the face of varying expectations from clients and co-workers. The Technician quickly prioritizes, changes focus, multi-tasks, and thinks creatively and must respond quickly and calmly to emergencies, leading others through necessary tasks.

Technicians strongly believe in the quality of care provided and communicate this sense of assurance to clients. Technicians understand veterinary services and recommendations and clearly convey the value of the services to the clients, promoting a positive work environment and providing direction to and motivating coworkers.

Must be able to withstand unpleasant odors and noises.

Requirements

• Education equivalent to two years of college (pre-veterinary curriculum) or Registered Veterinary Technician (RVT)
• Willingness to pursue further education leading to Registered Veterinary Technician status
• At least one year of recent experience in veterinary practice or medical environment, with increasing responsibilities
• Ability to perform routine veterinary medical procedures (e.g., collect samples, draw blood, and administer vaccines)
• Ability to maintain clear and accurate records and to charge clients for all products and services rendered
• Ability to properly restrain patients
• Knowledge of spelling and meaning of commonly used veterinary medical terminology and procedures
• Ability to complete assigned tasks in the time allotted without direct supervision
• Demonstrates ability to show empathy toward clients and treat animals with respect and compassion
• Excellent interpersonal communication skills
• A commitment to outstanding client service
• Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance
• Ability to stay on task and work energetically for entire shift, sometimes exceeding 10 hours per day

Working conditions:  May be exposed to unpleasant odors, noises, and animal feces. May be exposed to bites, scratches, and contagious diseases.

View our Indeed listing here.